Experience:0-2 yearsJob Title: Technical Support Executive
Location: Hyderabad
Education:UG - Any Graduate - Any Specialization,PG - M.Sc - Computers
Name of the Company: HCI Solutions India Pvt Ltd.
No.Of.Posts:02
Job Description:
Troubleshooting Connection, Browser, Email and Modem/Router related issues.
Excellent verbal and written communication skills.
Should be able to communicate with UK customer's over voice and email.
Desired:
Provide Technical Support to Broadband(ADSL) related issues.
Strong working knowledge of ADSL troubleshooting is preferred.
Proven knowledge of troubleshooting Modem, Router, Email and Browser related issues.
Excellent written and oral communication skills, including the ability to solve problems
Proficient with the entire Microsoft Office suite of tools (including Outlook, Word, Excel, PowerPoint) and the Internet.
At least 1 year of experience in a similar role, preferably within a IT services environment
Ability to learn quickly and stay current with new business processes and new technologies is required
About the company:
HCI Solutions is an offshore support centre of Maxima plc .Maxima is IT business systems and managed services company. Maxima deliver specialist IT business systems and managed services helping their customers plan, build, support and manage their IT infrastructure.
HCI started its operations in the year 2006. We provide technical and customer support for our brands Hotchilli, ADSL4Less and Maxima. We provide following services. Hotchilli Internet (ISP in the UK) - We provide ISP support for Hosting, Domains and Broadband services.
Walkin Date: Monday to Friday
Timings: 2:00pm to 10:30pm
Address:
HCI Solutions India Pvt Ltd.
405-408, # 6-3-1192/1/1,
Block II, 4th Floor,
White House, Kundanbagh,
HYDERABAD,Andhra Pradesh,India 500016
Phone.No:91-40-40202624
Contact Person:Ather Parwaiz
Reference ID:Broadband Support
Email at:ather.parwaiz@maxima.co.uk
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