EXP: Job at Cisco - Manager,Software Development

(Networking knowledge….Manager post .Those who meets the below requriements can send  profiles to vamsikrishna.venigalla@gmail.com

Hi

Requisition Number:	R864854	Area of Interest:	CDO
Published Job Title:	Manager,Software Development	Up to Job Grade:	010.CORP.020
Official Job Title:	MANAGER.I.SOFTWARE DEVELOPMENT ENGINEERING.CISCO	Relocation Approved:	Yes
Flexible Work Option:	No
Organization:	ECSB - Enterprise,Commercial and Small Bus - Bates	Location:	INDIA.KARNATAKA.BANGALORE
Functional Unit:	WSTG	Recruiter:	Manavalan, Priyadharshini
Hiring Manager:	Hegde, Subrahmanya
Job Description:	Manager, Engineering Escalations. Works closely with Cisco TAC, Cisco Development, Quality Assurance and Product Management. It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience. The Engineering manager position will be primarily responsible for the day-to-day management of technical escalation requests from Cisco TAC, and/or account teams with focused attention on the IPS technology from the Security Appliance Business Unit. This position requires an individual who is comfortable communicating technical concepts in an easy-to-understand manner and who enjoys working with cross-functional teams. Primary Responsibilities: • Manage the daily operations of team members including hiring and developing excellent engineering talent • Deliver exceptional external and internal customer satisfaction by demonstrating exemplary leadership and measuring results • Report on support level and customer satisfaction metrics; Identify opportunities to improve team efficiency • Be the engineering focal point technical escalations • Develop custom tools and processes to enhance productivity • Track open customer issues, software defects and manage technical resolution • Take the lead on Customer Assurance Program (CAP) engagements Required Experience and Skills: • Must have 6+ years solid technical experience, including managing software engineers in a product environment • Highly technical knowledge of network architecture and troubleshooting • Understanding of software development and best practices, including code review and troubleshooting • Serve as a mentor, knowledge resource, and escalation point for employees; Build credibility and trust within the group • Candidate should be comfortable managing challenging and tenuous customer engagements • Ability to triage customer issues/complaints/suggestions/requirements and work to solve the problem with different cross functional teams Desired Experience and Skills: • Operating system experience: Linux or FreeBSD • A broad spectrum of programming languages, from machine-level (some assembly) to OO-based languages (Python/Java/C++), and everything in between (C/shell/Perl) • Strong level of understanding of Internet protocols (SNMP, HTTP, DNS, FTP, LDAP, SMTP, SSH, TLS, NTP). • Prior experience with networking technologies and protocols • Ability to propose design solutions that help improve supportability and debugging
Work Location Theatre:	ASIA PAC
Country:	India
State/Province:	Karnataka
City:	Bangalore

Regards,

M.V.Rao

09886769762

---

"DISCLAIMER: This message is proprietary to Aricent and is intended solely for the use of the individual to whom it is addressed. It may contain privileged or confidential information and should not be circulated or used for any purpose other than for what it is intended. If you have received this message in error, please notify the originator immediately. If you are not the intended recipient, you are notified that you are strictly prohibited from using, copying, altering, or disclosing the contents of this message. Aricent accepts no responsibility for loss or damage arising from the use of the information transmitted by this email including damage from virus."